Question: How Do I Request A Refund?

How do I respond to a refund request?

Call or send an email that outlines your resolution.

If you won’t refund their money, explain why in clear, non-judgemental language.

Keep your emotions out of it.

If you will refund their money, apologize briefly for their unhappiness and tell them when and how they’ll receive the refund..

How do I decline a request?

Here are some tips for how to decline a request graciously:Think before you respond. If possible, don’t give your answer immediately. … Accentuate the positive. … Give a reason when possible—not a fabrication. … Be straightforward about the future. … Listen to their response. … Stand your ground. … “No” language examples.

How do I ask for a refund?

Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.

Can you get a refund on App Store?

But if the app was purchased by mistake, you may be able to get your money back. … For Android devices: Google Play has a generous policy: Uninstall an app within 15 minutes of buying it and you automatically receive a refund.

How do you say no to a customer asking for a refund?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.”

Why is Apple denying my refund request?

From time to time, Apple may occasionally refuse a refund request if they suspect you have committed fraud, abused the refund policy, or displayed other manipulative behavior that entitles the company to a corresponding counterclaim.

How strict is Apple’s return policy?

You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Does Apple give refunds for accidental purchases?

Apple lets you request a refund for any app, in-app or media purchases you’ve made within the last 90 days. You’ll have to report the problem, request your refund, and customer service rep will review your request. There are a few ways to do this.

What is a good refund policy?

The best Policy you can have is the simplest one. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. … Any product you return must be in the same condition you received it and in the original packaging.

What can I do if a company won’t give me a refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money BackTry to Work it Out with the Merchant First.Option 1: Request a Chargeback.Option 2: Consider Mediation.Option 3: Sue in Small Claims.Option 4: Pursue Consumer Arbitration.FairShake Can Help Make Arbitrating a Breeze.

Can you be refused a refund?

You can usually still get a full refund due to what’s called your ‘short-term right to reject’. After that only expect exchange, repair or part-refund. Within six months. The shop must prove goods weren’t faulty when they sold ’em – after that, you must prove they were.